Resources

Based on the author’s firsthand experience guiding talent through the merger of giants MCI and Verizon, and the implosion of Worldcom, this book teaches how internal coaching programs, when executed properly, can retain and develop talent in the face of incalculable change and many unknowns.

Part autobiography, part prescriptive, The Coaching Solution™: How to Design an Impactful Coaching Program to Drive Talent Development, Organizational Change and Business Results provides those responsible for talent management — HR managers, talent management executives and group and team leaders — a step-by-step approach to building an effective internal coaching program.

Renée Robertson designed and implemented the first and, at the time, the most comprehensive internal coaching programs at MCI Telecommunications and Verizon. Her learnings and observations are embedded in this book. In addition to real-world examples, insights are offered from client sponsors and leaders enrolled in the program. The book provides concrete evidence for business leaders, talent management, human resource leaders, internal coaches, and organizational development consultants about the value that a well-implemented internal coaching program can provide to participants and the return it brings to the bottom line. The author speaks directly from her experience as the Director, Talent Development at Verizon and as a two-time winner of the International Coach Federation’s Prism Award for her excellence in organizational and internal coaching initiatives.